Fairy Footsteps Store Terms and Conditions

“Company” means Fairy Footsteps
“Customer” means the purchaser of Goods from Fairy Footsteps
“Goods” means all goods sold and /or delivered by the Company to the Customer
“Terms” means these terms and conditions of sale.

Returns Policy

Returns must be:

  1. New and unused in the condition they were sent to you with labels and bags intact and unmarked unless the Goods are are faulty
  2. If faulty please include a note describing the fault
  3. Returned to us within 15 days from date of purchase. After 15 days has elapsed we cannot accepts returns for any reason.
  4. Accompanied by a receipt of purchase
  5. Please ensure that your name, address, email address and phone number are included in the return or we cannot process the refund

When the Goods have been checked by us to ensure that they are in the condition that they left us or they are faulty as described by the Customer we will then refund the full purchase price, which in our store includes shipping. Note: We do not refund the cost of returning the product to us.

Cancellation and refunds:

Cancellation of order must be made by email to info@fairyfootsteps.com.au within 24 hours so that the order can be cancelled prior to us shipping to product to you. If the product has left our premises the order will be cancelled only after the Goods have been returned to us in an unused condition. Refunds will be made by bank transfer. 


The price you pay (in AUS dollars) is determined by the price on the website at the time of order and that price may change on the website without notice but the price you pay will remain the price at the time of your order and payment.


Delivery is by Australia Post parcel.  We do not deliver outside Australia. You should receive your goods within 10 working days.

Risk and Insurance:

Goods are entirely at the risk of the Customer from the moment of delivery or collection.

Limited Liability

The Company is not subject to and the Customer releases the Company from any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods. The Customer acknowledges that the Company is not:

  1. Responsible if the Goods do not comply with any applicable safety standard or similar regulation and
  2. Liable for any claim, damage or demand resulting from such non-compliance.

The Customer expressly acknowledges and agrees that it has not relied upon and the Company is not liable for any advice given by the Company, its employees, agents or representatives in relation to the suitability for any purpose of the Goods.

Waiver of Breach:

No failure by the Company to insist on strict performance of any of these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer.


If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.

Governing Law

These Terms and the Contract shall be governed by the law of New South Wales and parties submit to the court of New South Wales in respect of any dispute arising.

The Company is not liable for any losses or damages caused by our website. We reserve the right to refuse any order without giving a reason.


We reserve the right to amend, revise or modify these Terms and Conditions at any time without notice.

Privacy Policy

All information collected through our website will be kept within the Company and will not be disclosed, shared or sold to parties outside the Company.

Leave a Reply

Your email address will not be published. Required fields are marked *